
A couple returning to the UK from a holiday in Tenerife ended up being taken off their Ryanair flight by police after a disagreement over paying for some snacks.
Ann-Marie Murray, who is 55, and her partner were flying to Bristol on 28 March. During the flight, they ordered some food and drinks – just a can of Coke, a bottle of water, and a tube of Pringles – which cost £7. When they tried to pay, their card didn’t work. They had already spent all their holiday cash and didn’t have any money left with them.
Ann-Marie said she offered to pay once they landed by using a cash machine at Bristol Airport, but the flight attendants didn’t accept that idea. Instead, the couple’s boarding passes were taken from them, and the crew said they would be met by police for refusing to pay.
She explained that she had no other way to pay, even showing her empty bag to prove it. A flight attendant even offered to pay for the items herself, expecting the couple to repay her later, but they explained again that they had no money left. Another crew member tried using a different card machine, but it still didn’t work.
Ann-Marie said she had seen this happen on other flights before, where the card readers didn’t function properly. Some other passengers even supported the couple and said it was unfair, pointing out the issue seemed to be with the airline’s card machines.
Despite this, when the plane landed, everyone else had to wait while police escorted the couple off the aircraft. She said the experience was very embarrassing.
To make things worse, when they got to their car at the airport parking lot, they found that the front bumper had been damaged. Their car had to be towed, and they had to take a taxi home.
Ryanair later gave a statement saying the crew had called the police because the passenger had been “disruptive.” They claimed the customer ate the food before paying and ignored instructions from staff. Ryanair emphasized that they have a zero-tolerance policy for bad behavior on board and will always act to protect their crew and passengers.